Privacy Policy

Last Modified: September 1st, 2016

 

Hidden is a fun way to get out and explore the world around you, discovering secret places and fascinating facts about each location.

 

When you use these services—and any others we roll out—you’ll inevitably share some information with us. We get that that can affect your privacy. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the choices we give you to control, access, and update your information.

 

That’s why we’ve written this privacy policy. And it’s why we’ve tried to write it in a way that’s blissfully free of the legalese that often clouds these documents. Of course, if you still have questions about anything in our privacy policy, just contact us.

 

 

Information We Collect

 

There are three basic ways we collect information:

 

    Information you choose to give us.

    Information we get when you use our services.

 

Here’s a little more detail on each of these categories.

 

 

Information You Choose to Give Us

 

When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic Hidden account, so we need to collect a few important details about you, such as: a password, an email address, and a phone number. Other services, such as commerce products, may also require you to provide us with a debit or credit card number and its associated account information.

 

Of course, you’ll also provide us whatever information you send through the services, such as answers to clues and comments.

 

It probably goes without saying, but we’ll say it anyway: When you contact Hidden Support or communicate with us in any other way, we’ll collect whatever information you volunteer.

 

 

Information We Get When You Use Our Services

 

When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, the answers you gave as you tried to solve a clue.

 

Device Information. We collect device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number).

 

Camera and Photos. Some of our services require us to collect images and other information from your device’s camera and photos. We’ll access your camera and photos only after you give us your consent.

 

Location Information. When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.

 

Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with services we offer through one of our partners, such as commerce features. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services. To learn more about how we use cookies and your choices, please check out our Cookie Statement. To learn more about how third parties use these technologies on our services, be sure to read the Analytics and Advertising Services Provided by Others section of our privacy policy.

 

Log Information. We also collect log information when you use our website. That information includes, among other things:

        details about how you’ve used our services

        device information, such as your web browser type and language

        access times

        pages viewed

        IP address

        identifiers associated with cookies or other technologies that may uniquely identify your device or browser

        pages you visited before or after navigating to our website.

 

 

What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. But we do a lot more as well, such as:

 

    develop, operate, improve, deliver, maintain, and protect our products and services

    communicate with you

    monitor and analyze trends and usage

    enhance the safety and security of our products and services

    verify your identity and prevent fraud or other unauthorized or illegal activity

    use information we’ve collected from cookies and other technology to enhance the services and your experience with them

    enforce our Terms of Service and other usage polices

 

We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.

 

Access and Updates. We strive to let you access and update most of the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful. You can access and update most of your basic account information right in the app by visiting the app’s Settings page. If you need to access, update, or delete any other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We will try to update and access your information for free, but if it would require a disproportionate effort on our part, we may charge a fee. We will of course disclose the fee before we comply with your request.

 

Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phonebook, camera, photos, or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.

 

Although we welcome gamers from all over the world, keep in mind that no matter where you live or where you happen to use our services, we operate our services from Australia. This means that we may collect your personal information from, transfer it to, and store and process it in Australia and other countries whose local data-protection and privacy laws may offer fewer protections than those in your country of residence or from any country where you use or access the services.

 

Children

 

Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.

 

Revisions to the Privacy Policy

 

We may change this privacy policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the privacy policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).